This Privacy Policy explains how CORECONCEPT SYSTEMS PTE. LTD. ("WAWAGO", "we", "us", or "our") collects, uses, discloses, and safeguards personal data when you interact with WAWAGO's website, digital products, and related services.
WhatsApp means the WhatsApp messaging service. Meta means Meta Platforms, Inc. and its relevant affiliates, including the providers of WhatsApp and the Meta APIs.
1. Information We Collect
We may collect the following categories of information:
- Service and communication records, including enquiries, implementation requests, feedback and support messages.
- Technical and usage data, such as IP address, device identifiers, browser type, pages visited, and interaction logs.
- Integration data required to connect to and use the WhatsApp Business API and related Meta APIs, including account, business, phone number, authentication, messaging, catalog, and webhook data. We send this data to Meta on your behalf as necessary to provide and maintain the requested integrations.
2. How We Use Information
We use the information we collect to provide CRM-related services using the WhatsApp and Meta APIs; improve our services; respond to enquiries and provide support; protect our systems and detect misuse; and comply with legal, regulatory, and contractual obligations.
3. Legal Basis and Consent
Where required by applicable law, we process personal data on the basis of consent, contractual necessity, legal obligations, and legitimate business interests. Where processing relies on consent, you may withdraw it at any time, subject to applicable legal and operational limitations.
4. No Sale, Sharing, or Marketing Disclosure of Data
We do not sell, rent, trade, license, or otherwise monetize your personal data or your customers' personal data. We do not disclose such data to third parties for their own commercial, advertising, remarketing, profiling, or promotional purposes.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, security, and reporting requirements. When retention is no longer necessary, we delete or anonymize data where reasonably practicable.
6. Cookies Usage
WAWAGO uses cookies solely to recognize and authenticate you after you sign in and to maintain the security and continuity of your authenticated session. We do not use cookies for advertising, behavioral targeting, remarketing, or the sale or sharing of personal data whatsoever.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. Sensitive personal data, including phone numbers, email addresses, and message content, is stored in encrypted or hashed form, as appropriate to the data type and processing purpose. We do not store sensitive personal data in plaintext in our database. No system can be guaranteed to be fully secure.
8. International Data Transfers
Where personal data is transferred across jurisdictions, we take reasonable steps to apply safeguards consistent with applicable data protection requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights to request access, correction, portability, restriction, objection, or deletion of your personal data. We may request identity verification before processing a privacy request.
10. Third-Party Platforms
Our services may integrate with third-party platforms, such as messaging, booking, and business systems. The privacy practices of those platforms are governed by their own terms and policies.
11. Policy Updates
We may update this policy from time to time to reflect legal, technical, or business changes. Any updated version will be posted on this page with a revised effective date.
12. Contact
For privacy-related questions or requests, contact CORECONCEPT SYSTEMS PTE. LTD., 8 BURN ROAD, #04-04, TRIVEX, SINGAPORE 369977. Email: [email protected]